Refund policy

Golden Noire – Returns & Exchanges Policy

At Golden Noire, every piece is carefully chosen. We want you to be completely satisfied with your purchase. If, for any reason, you are not, please review our return and exchange policy below.

Eligibility
    •    Returns and exchanges are accepted within 14 days of receiving your order.
    •    Items must be in original condition, unused, and returned with all original packaging.
    •    Due to hygiene standards, worn jewelry cannot be returned.
    •    Final Sale Items (including earrings, clearance items, and personalized pieces) are non-returnable and non-exchangeable.

Process
    1.    To initiate a return, please contact us at support@goldennoireofficial.com with your order number and reason for return.
    2.    Once your return is approved, we will provide instructions for sending the item(s) back.
    3.    Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds
    •    Refunds will be processed to the original payment method once the return is received and inspected.
    •    Please allow 7 business days after we receive your return for the refund to appear on your account.
    •    Original shipping costs are non-refundable.

Exchanges
    •    Exchanges may be requested within the 14-day return window.
    •    If the requested item is unavailable, we will issue a refund or store credit instead.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at support@goldennoireofficial.com. We will make it right at no cost to you.

At Golden Noire, we are committed to delivering luxury with integrity. Thank you for choosing us to be part of your story.