Refund policy
Golden Noire – Returns, Exchanges & Warranty Policy
Last updated: August 19, 2026
At Golden Noire, every piece is selected with intention, quality, and timeless style in mind. We want you to feel confident in every purchase. Please review our return, exchange, and warranty terms below before placing your order.
Returns & Exchanges
Returns and exchanges may be requested within 14 days of delivery.
To be eligible for a return or exchange:
1. Items must be unworn, unused, and undamaged.
2. Jewelry must be returned in its original condition and packaging.
3. Any certificates, tags, or materials originally included with the item must also be returned.
4. Items showing signs of wear, alteration, damage, or use may not be accepted.
5. For hygiene and product-integrity reasons, certain items may not be eligible for return.
Final Sale & Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
1. Personalized, engraved, customized, or special-order jewelry
2. Clearance or specifically designated Final Sale merchandise
3. Items that have been worn, altered, resized by a third party, or damaged after delivery
4. Earrings may also be designated as final sale for hygiene reasons where indicated on the product page.
How to Request a Return or Exchange
To begin a return or exchange, please contact support@goldennoireofficial.com within 14 days of delivery and include:
1. Your order number
2. The item you would like to return or exchange
3. The reason for your request
4. Photos of the item, when applicable
Once your request has been reviewed, Golden Noire will provide return instructions.
Please do not send merchandise back without receiving return instructions first.
Customers are responsible for return shipping costs unless the item received was incorrect or determined to have arrived with a qualifying defect.
Refunds
Once your return has been received and inspected, you will be notified regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow approximately 3–7 business days after your refund has been processed for the funds to appear, depending on your financial institution.
Original shipping charges are non-refundable unless otherwise required by law or the return resulted from an error on our part.
Damaged, Defective, or Incorrect Items Upon Delivery
Please inspect your jewelry shortly after delivery.
If your order arrives damaged, contains the incorrect item, or appears to have a manufacturing defect, contact support@goldennoireofficial.com as soon as possible with your order number and clear photographs of the item and packaging.
Eligible claims involving damage upon arrival, manufacturing defects, or incorrect merchandise will be reviewed and resolved at no additional cost to the customer when applicable.
Damage resulting from wear, misuse, accidents, improper care, or other circumstances occurring after delivery is not considered damage upon arrival.
3-Month Limited Warranty
Eligible Golden Noire jewelry is covered by a 3-month limited manufacturer’s warranty against qualifying manufacturing defects under normal wear.
The warranty may include repair of qualifying defective components and associated repair labor.
Warranty claims are reviewed individually and must be approved before merchandise is returned for repair.
To request warranty assistance, contact support@goldennoireofficial.com with your order number, a description of the issue, and clear photographs of the jewelry.
What the Limited Warranty Does Not Cover
The limited warranty does not cover damage or changes resulting from:
1. Normal wear and tear
2. Scratches, dents, or surface wear
3. Accidental damage
3. Misuse, negligence, or improper handling
4. Exposure to water, moisture, chemicals, cosmetics, or other substances
5. Fading, chipping, or changes caused by wear or handling
6. Damage resulting from improper storage or jewelry care
7. Unauthorized alterations, repairs, or resizing
8. Damage caused by a third-party jeweler or repair service
Having jewelry repaired, resized, modified, or altered by someone other than an authorized service provider may void the applicable warranty.
Stone Replacement
Certain qualifying missing stones may be eligible for replacement under the limited warranty when the loss results from a covered manufacturing issue.
Stone replacement eligibility is determined on a case-by-case basis.
The limited warranty does not cover all lost stones, including certain individual diamonds or gemstones weighing 0.12 carat or more, or stones lost as a result of accidental damage, impact, misuse, or normal wear.
Ring Sizing
Please carefully review the sizing information provided on the product page before purchasing a ring.
Certain rings may be eligible for resizing after purchase for an additional fee. Customers may also be responsible for applicable shipping costs associated with resizing.
Eternity rings generally cannot be resized. Because stones typically extend around the full band, customers are strongly encouraged to confirm their ring size before ordering an eternity style.
Eternity rings returned due to an incorrectly selected size may be subject to a restocking fee of up to 30% where applicable.
Please contact us before purchasing if you have questions regarding ring sizing or resizing eligibility.
Additional Information
Return, exchange, repair, resizing, and warranty requests are subject to inspection and approval.
Golden Noire reserves the right to decline returns or warranty claims that do not meet the conditions outlined above.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
At Golden Noire, luxury is more than how a piece looks. It is the care, confidence, and experience that comes with wearing it.
Thank you for choosing Golden Noire.